Q & A
Our processing time is standardly 2–7 days. If you need your order as soon as possible, we will always try to prioritize it depending on the current workload. Once we ship your order, the final delivery time depends on your selected shipping method.
Our clothes are handmade to order, so we don't suggest that customers place an order just to try the garments. We prefer a smaller first order, and then you can decide what works best for you. Also, we can send you color and material samples with your first order if you are interested in specific products. On the other hand, we understand that it ischallenging to decide what to order without trying it on, and it is the customer's right to return the goods.
Yes! Please email us at hello@condiva.com before your order. This dress won't be eligible for return or exchange.
No! We always recommend checking our size chart prior to your order. Don't hesitate to email us at hello@condiva.com if you need any help.
Please email us at hello@condiva.com with your measurements, height, and the product codes you are thinking of ordering, and we will help you to select the correct size.
Yes! Please leave us a note in your order or email us at hello@condiva.com with your measurements and height.
If you are shorter than 1.60m or taller than 1.70m, you may need customization. Please email us at hello@condiva.com with your measurements, height, and the product codes you are thinking of ordering to advise you.
No, outlet garments are not eligible for return or exchange.
No, customized garments are not eligible for return or exchange.
Yes, we ship worldwide!
Yes, your credit card will be charged in your currency.