Q & A

Our return policy is designed to ensure a satisfactory shopping experience. Key points include:

  • Return Communication: Before returning any item, please email us at hello@condiva.com to provide return instructions.
  • Condition for Returns: Items should be new, unworn, undamaged, unwashed, and in their original condition. Customized and outlet items are non-returnable.
  • Return Period: You have 10 business days from receipt to return or exchange items.
  • Shipping charges: Note that return shipping charges are the customer's responsibility.

For more detailed information on our return policy, please visit our Return Policy page.

  1. Email Us First: Before returning any item, send an email to hello@condiva.com. We won’t accept returns without prior email communication.
  2. Condition of the Item: Ensure that the item is new, unworn, undamaged, unwashed, and in its original condition.
  3. Packaging: Carefully package the item, ideally in the original shipping box
  4. Timing: The return or exchange needs to be initiated within 10 business days of receipt.

For further details or if you have any specific questions, please refer to our Return Policy or contact us.

1. Browse Our Catalog: Start by exploring our wide range of products. You can browse through mega menu categories to find what you're looking for.

2. Select Your Items: Once you find a product you like, select the desired size, color, or quantity, and then click the 'Add to Cart' button.

3. Review Your Cart: To review your selections, click on the 'Cart' icon at the top right corner of the page. Here, you can adjust quantities or remove items if needed.

4. Proceed to Checkout: When you're ready to purchase, click the 'Checkout' button in your cart. If you're a returning customer, you can log in to your account for a faster checkout. New customers can proceed as guests or create an account.

5. Enter Shipping Information: Fill in your shipping details accurately.

6. Choose a Payment Method: Select your preferred payment method. We accept various forms of payment, including credit/debit cards, PayPal, and others as available.

7. Review and Confirm Your Order: Double-check your order details and total cost. If everything looks good, click 'Place Order' to complete the transaction.

8. Order Confirmation: You will receive an order confirmation email with your order number and summary.

If you have any questions or need assistance during the ordering process, please don't hesitate to contact our customer support team via chat or via email at hello@condiva.com.

We understand the importance of timely delivery. Typically, our processing time ranges from 2 to 7 business days. If you're in urgent need of your order, please let us know and we'll do our best to prioritize it, considering our current workload. After dispatch, the final delivery time will be determined by the shipping method you've chosen. Rest assured, we always strive to get your order to you as swiftly as possible while maintaining the quality and care you expect.

Choosing the right size is crucial for a comfortable and flattering fit. We've made it easy for you to find the perfect size by providing detailed size guides for both men's and women's clothing. Here's how you can access them:

  1. Women's Size Guide: For our female customers, we have a comprehensive size guide that includes measurements for different parts of the body. You can find this guide by visiting our Women's Size Guide page. This guide will help you determine the best size based on your measurements.
  2. Men's Size Guide: For our male customers, we offer a detailed size guide tailored to men's sizing. This guide includes important measurements and fitting tips. Access the Men's Size Guide here to find your perfect fit.

If you're in between sizes or unsure, consider whether you prefer a tighter or looser fit, or contact us for advice via chat or email at hello@condiva.com

We appreciate your interest in our handmade garments. Since each piece is crafted to order, we recommend against ordering multiple items solely for trying on. A more effective approach is to start with a smaller initial order to assess the fit and feel. This way, you can determine what suits you best without the need for extensive returns.

To further assist in your decision-making, we're happy to include color and material samples with your first order upon request, especially if you have specific products in mind.

We fully understand the challenges of online shopping and the importance of a perfect fit. While we encourage thoughtful ordering, we also respect your right to return items. Our return policy is designed to ensure your satisfaction and provide a hassle-free shopping experience.

We're delighted to hear that you're interested in our designs! At conDiva, we specialize in customizing garments to fit your unique style and preferences and we're more than happy to accommodate your request.

Please reach out to us at hello@condiva.com before placing your order.

Do keep in mind, however, that customized items are made uniquely for you and therefore are not eligible for return or exchange.

It's important to note that sizing can vary between countries and brands. To ensure the best fit, we strongly encourage you to refer to our detailed size chart before placing your order. Our size chart is designed to help you find the right size based on specific measurements.

If you're unsure about which size to choose or need assistance with measuring, please don't hesitate to reach out to us via chat or at hello@condiva.com. Our team is always ready to provide guidance and support to help you select the perfect size for your needs. We're here to make sure your shopping experience is as seamless and satisfying as possible.

We understand that everyone's body is unique, and standard sizes may not always be a perfect fit. In such cases, we're more than happy to assist you in finding the right size or exploring customization options.

Please send us an email at hello@condiva.com with your specific measurements, height, and the product codes you're interested in. Our experienced team will closely review your details and provide personalized recommendations. We can suggest the best size for you or discuss customizing the garment to your exact measurements for a tailor-made fit.

Your comfort and satisfaction are our top priorities, and we're here to ensure you get the perfect fit for your style and body type.

Absolutely! Customizing garments to fit your exact measurements and height is one of our specialties. To proceed with this personalized service, you can either leave a note with your measurements and height in your order or email us these details at hello@condiva.com. Please be aware that for customizations, there is an additional fee of 20% of the original product price.

It's important to note that garments tailored to your specific measurements are made uniquely for you, and as a result, they are not eligible for return or exchange. Our dedicated team will work meticulously to ensure your custom garment meets your expectations, providing you with a perfect, personalized fit.

Feel free to reach out to us for a truly bespoke shopping experience, where your comfort and style are our top priorities.

We aim to cater to all body types and sizes. If you are below 1.60m (5'3") or over 1.70m (5'7") in height, customization might be beneficial to achieve the perfect fit. We recommend you email us at hello@condiva.com with your specific measurements, height, and the product codes you're interested in. Our team will assess your details and advise whether customization is necessary for your selected items. We're here to ensure that each garment fits you flawlessly, regardless of your height

We're sorry, but items purchased from our outlet section are final sale and are not eligible for return or exchange. This policy helps us to keep our outlet prices as low as possible. If you have any questions about outlet items before purchasing, please feel free to reach out to us for more information.

Customized garments are made specifically to your measurements and preferences, and therefore, they are not eligible for return or exchange. We craft these items with individual specifications in mind, making them unique to you. If you have any concerns or questions about custom orders before placing them, please don't hesitate to contact us. We're here to ensure that your custom garment meets your expectations.

Absolutely! We are pleased to offer worldwide shipping, so whether you're in the US, Asia, Australia, or elsewhere, you can enjoy our products. Feel free to browse our collection and place your order, and we'll take care of delivering it to your doorstep, no matter where you are located.

Yes, for any assistance with order changes, please reach us promptly via email at hello@condiva.com.

1. On the checkout page, you will see a field labeled 'Discount Code'. Enter your discount code in this box.

2. After entering the code, click the 'Apply' button next to the field. The discount should be automatically applied to your order total if the code is valid and the conditions of the offer are met.

3. Review your order summary before proceeding with the paytment to ensure that the discount has been successfully applied. The total amount should now reflect the discount.

If you encounter any issues applying your discount code, please contact our customer support team via chat or via email at hello@condiva.com for assistance.

If you encounter any issues applying your discount code, please contact our customer support team via chat or via email at hello@condiva.com for assistance.

Discount code can't be applied to an order retrospectively by us. If you wish to use it for your already-paid order, you will need to place a new order from the start and apply the coupon code. Then we will cancel and refund your first order.

In case of a one-time use coupon code, you can use the unused discount code anytime in the future.

Absolutely! We are more than happy to accommodate your order over the phone or via email, ensuring a convenient and personalized shopping experience. Here’s how you can do it:

Phone Orders: To place an order over the phone, simply call our customer service team at +30 210 8941294. Our friendly staff will guide you through the selection process, provide product information, and help you complete your purchase securely.

Email Orders: If you prefer to order via email, you can send your order details to hello@condiva.com. Please include the names or product codes of the items you wish to purchase, along with your shipping address and contact information. One of our team members will reply with confirmation of your order, the total cost and payment instructions.

We greatly value your feedback and would love to hear about your experience with our products and service. There are two convenient ways for you to provide feedback:

Review Us on Trustpilot: We welcome you to share your overall shopping experience on our Trustpilot account. Your insights on our service, delivery, and customer support are invaluable. To leave a review, please visit https://www.trustpilot.com/evaluate/condiva.com. It's quick and easy - your honest opinion helps us improve and assists other customers in making informed decisions.

Review a Specific Product on Our Website: If you'd like to comment on a specific product, you can do so directly on our website. Just navigate to the product page of the item you purchased, scroll down to the 'Customer Reviews' section, and click on 'Write a Review'. Here, you can rate the product and write a detailed review, sharing your personal experience and feedback about the product's performance, quality, and your satisfaction level.

Yes, we do have a physical location! We're proud to invite you to visit our atelier located in the south of Athens (check the address here), where you can explore our handmade tango collection. Please note that we operate by appointment only, so kindly send us an email or call to book an appointment.

We strive to display our clothing colors as accurately as possible. Keep in mind, screen variations may affect color perception. For your convenience:

  • Color Samples: Upon request, we can send color samples, allowing you to see the actual fabrics.
  • High-Quality Images & Color Palette: Our website features detailed images and color palette for a realistic representation.
  • Support and Returns: Our customer service is ready to assist with color queries, and our return policy accommodates color-related concerns.

We're here to ensure you have a confident and satisfying shopping experience.

Of course! Each of our products comes with detailed material information included in the product description. This will help you understand the quality and characteristics of the fabric used. Additionally, for your convenience, every product is accompanied by a care instruction table on its page, providing clear guidelines on maintenance to ensure longevity and appearance. If you have any specific questions, our customer support team is always here to assist you. We're committed to your satisfaction and the lasting quality of your purchases.

Yes, you can make payments in various currencies including USD, AUD, YEN, GBP, CAD, etc. When you use your credit card, it will automatically be charged in your local currency, making the transaction seamless and convenient for you. This ensures a smooth and hassle-free shopping experience, regardless of your location.

The duration to process a return largely depends on the postal or courier services used for the shipment. Once we receive your returned package, we will promptly handle your return or exchange. We will also communicate with you as soon as we have processed the return. Please rest assured that we aim to complete this process as quickly and efficiently as possible.

Once we have received and processed your return, you can typically expect to receive your refund within 7-14 business days. We ensure that refunds are processed promptly after the return is handled, so you can expect the amount to be credited back to your original method of payment within this timeframe.

Absolutely! We are happy to accommodate exchanges for different sizes or colors. Please email us at hello@condiva.com within 10 business days of receiving your item to request an exchange. Be sure to include the details of the new item you want, such as size and color. Keep in mind that while we're here to help with the exchange, you will be responsible for all return shipping charges. Once we receive the returned item, we will promptly ship out your new order. For more detailed information, please refer to our Return Policy.

Unfortunately, shipping costs are non-refundable. If you return an item, the cost of return shipping will be your responsibility and will not be included in your refund. We recommend reviewing our Return Policy for more detailed information.

We accept a wide range of payment methods to cater to your convenience. Our options include major credit cards such as Visa, MasterCard, and American Express, PayPal, Klarna, and bank transfers. These methods ensure a secure and smooth transaction process for your purchases.

Yes, it is completely safe to use your credit card on our site. Your payments are processed through secure platforms provided by renowned payment providers such as 2Checkout, PayPal, and Klarna. These platforms use advanced encryption and security measures to ensure that all transactions are protected. This means your credit card information and transaction details are handled with the highest level of security, giving you peace of mind while shopping with us.

If your credit card payment was rejected, it's often due to the bank's security measures. This can happen occasionally to safeguard your account. The best course of action is to contact your bank directly. They will be able to tell you the specific reason for the decline and can unblock the transaction once you confirm that you initiated the payment attempt. Once this is resolved, you should be able to complete your purchase without further issues. Your bank's customer service should provide the necessary assistance to quickly address this matter.

For customized items, once you place your order for the garment, we will send you an additional payment link specifically for the customization fee. This link will allow you to conveniently pay the extra charge associated with your custom specifications. Simply complete your order as usual, and we'll take care of the rest, ensuring a smooth and straightforward process for your customized purchase.